Terms & Conditions for Wholesale Accounts

First things first

Ordering and Payments
All orders can be made through the website.
Order minimum is 45 bags / 1 ton every 4 months.
Payments are due in full when invoice is received.
When you order through your wholesale account you agree to these terms.

Return Policy
Our goal is to make sure you and your clients are completely satisfied with the items you order and your experience with StanceEquineUSA.com. Depending on the reason for the return and the condition of the product, here is what we offer our clients:

  • If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
  • We cannot accept returns of opened products, unless the product is defective.
  • If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. customers to retrieve the item.
  • If the item you’d like to return was ordered more than six months ago, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.

When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.

Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account.

So far what we offer our clients.
Here is what we offer our dealers when ordering Cool Stance:
During shipping, it happens that some bags get destroyed, usually through forklift mal-handling, sometimes pallets are not secured correctly and fall over. All pallets leave our warehouses in perfect order. When the product is unloaded, please inspect the pallet and claim any broken bags right away with the shipper. They have their own forms. You must make these claims within 5 days to the trucking company. Give the shipper the broken bags. If you keep them, they will not reimburse you.

Any broken bags inside the shrink wrap you must claim with us. Please send pictures and a description and we will credit you for any faulty bags.

Your acceptance of all the terms on this page 
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This Privacy Policy governs the manner in which Stance Equine USA LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://stanceequineusa.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Stance Equine USA LLC.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to a newsletter and regarding other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Stance Equine USA LLC collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy
Stance Equine USA LLC has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.