Terms and Conditions
This Privacy Policy governs the manner in which Stance Equine USA collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://stanceequineusa.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Stance Equine USA.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, subscribe to a newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, technical information about the user's means of connection to our Site, such as the operating system and the Internet service providers utilized, and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance the user experience. User’s web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Stance Equine USA collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. - To process transactions
We may use the information Users provide about themselves when placing an order only to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To administer a content, promotion, survey, or other site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their questions and/or other requests or questions. If a User decides to opt into our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or the User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.
Changes to this privacy policy
Stance Equine USA has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page, and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree with this policy, please do not use our Site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
What is your return policy?
Our goal is to make sure you are completely satisfied with the items you order and your experience with StanceEquineUSA.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.
- If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use toward a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
- We cannot accept returns of opened products unless the product is defective.
- If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. customers to retrieve the item.
- If the item you’d like to return was ordered more than six months ago or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility or for the item being lost or damaged during the return process.
Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account.